Privacy Policy — How aq111 Protects Your Personal Data

When you register, access, or interact with the aq111 platform, we collect certain categories of personal data necessary to provide our services, comply with legal obligations, and maintain platform integrity. We collect only data that is adequate, relevant, and limited to what is necessary for the purposes described in this Privacy Policy.

Registration & Identity Data

When you create an aq111 account, we collect the information you provide directly during the registration process, including:

• Full legal name as it appears on your government-issued identification document
• Date of birth (required for mandatory age verification — players must be 18 or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other) and postal code
• Email address used for account communications and notifications
• Mobile phone number, including bKash or Nagad registered number where provided for payment purposes
• Username chosen at registration

Identity Verification (KYC) Documents

To comply with anti-money-laundering (AML) and Know Your Customer (KYC) requirements, aq111 may collect copies of identity documents including:

• National Identification Card (NID) issued by the Bangladesh Election Commission
• Passport (biographical page and photo page)
• Driving licence (front and back)
• Recent bank statement or utility bill (dated within 90 days) as proof of address

Financial & Transaction Data

To process deposits, withdrawals, and bonus transactions, aq111 collects and records the following financial data:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, card)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts (in BDT ৳)
• Account balance history associated with your aq111 account

aq111 does not store full card numbers, CVV codes, or full mobile banking PINs. Payment authentication is handled directly by the respective payment provider using their own secure systems.

Technical & Usage Data

When you access aq111, we automatically collect certain technical information through server logs, analytics tools, and cookies:

• IP address and approximate geolocation (country and city level only)
• Device type, operating system, and browser version
• Session duration, pages visited, and features interacted with
• Game activity records including game titles played, bet amounts, and session outcomes
• Referral source (how you arrived at aq111 — e.g., direct, search engine, affiliate link)

aq111 processes your personal data only for specific, legitimate purposes. We do not process data in ways that are incompatible with those purposes. Below is a comprehensive account of how your data is used and the lawful basis on which each use rests.

Service Delivery

The primary purpose for which aq111 processes your personal data is to deliver the services you have signed up for: maintaining your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, crediting bonuses, recording your bet history, and providing access to live dealer games, cricket sportsbook, slots, and all other platform features. Without this processing, aq111 cannot provide its services to you.

Identity Verification & Fraud Prevention

aq111 is obligated to verify the identity and age of every player before processing withdrawals, and periodically thereafter. This processing prevents underage gambling, account fraud, and identity theft. Automated fraud detection systems analyse transaction patterns and gameplay behaviour to identify suspicious activity. Where fraud is suspected, account access may be suspended pending manual review.

Legal & Regulatory Compliance

aq111 processes financial transaction records and identity data to comply with applicable anti-money-laundering (AML) obligations. This includes screening against sanctions lists, monitoring for unusual transaction volumes, and retaining records for the legally required minimum period. aq111 may disclose data to competent authorities where required to do so by law.

Customer Support

When you contact aq111 support via live chat or email, the content of that communication — including your account details, the nature of your query, and any documents shared — is recorded and used to resolve your issue, improve service quality, and maintain a record of interactions for dispute resolution purposes.

Platform Improvement & Analytics

Aggregated and anonymised usage data helps aq111 understand how players navigate the platform, which games are most popular, where technical issues arise, and how the user experience can be improved. This analytics processing does not identify individual players and uses pseudonymised datasets wherever possible.

Marketing Communications

With your explicit consent at registration or through subsequent opt-in, aq111 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, cricket betting promotions, and special seasonal offers (including Eid, Pohela Boishakh, and IPL season promotions). You may withdraw your marketing consent at any time by clicking the unsubscribe link in any marketing email or by contacting support at [email protected].

aq111 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your data only with carefully selected service partners who assist us in delivering and operating the aq111 platform, and only to the extent strictly necessary for each partner's specific function.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors (Visa, Mastercard) receive the minimum transaction data necessary to authorise, process, and record financial transactions on your behalf.
• Game providers: Certified studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Play'n GO may receive a session token and anonymised player identifier to deliver their games through the aq111 platform. They do not receive your full identity or financial data.
• Identity verification services: Third-party KYC and AML compliance providers may process your identity documents and transaction data to verify your identity and screen for regulatory risk. All such providers operate under strict data processing agreements.
• IT and hosting infrastructure: aq111 uses secure cloud hosting and infrastructure providers to operate its platform. These providers act as data processors under contractual obligation and do not access personal data beyond what is technically necessary for service provision.
• Analytics providers: Aggregated and pseudonymised usage statistics may be processed by analytics platforms to assist aq111 in improving the user experience. No individually identifying data is shared for this purpose.
• Legal and regulatory authorities: aq111 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when legally required to do so, including in response to valid court orders, regulatory investigations, or AML reporting obligations.

aq111 uses cookies and similar tracking technologies (including local storage and session storage) to operate and improve the platform. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow aq111 to recognise your browser, remember your preferences, and analyse how the platform is used.

Types of Cookies Used

Managing Your Cookie Preferences

You can control and delete cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to block third-party cookies while accepting first-party cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your aq111 account and using core platform features. Disabling functional or analytical cookies will not prevent you from using the platform but may affect your experience.

For guidance on managing cookies in your specific browser, please refer to your browser's official help documentation. aq111 does not currently support a separate in-platform cookie preference centre, but this is under active development.

aq111 takes the security of your personal data seriously and implements a layered approach to data protection that encompasses technical controls, organisational policies, and ongoing security monitoring. The following measures are in place to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Technical Security Measures

• TLS/SSL encryption: All data in transit between your device and aq111 servers is encrypted using Transport Layer Security (TLS) version 1.2 or higher, equivalent to 256-bit SSL encryption.
• Data encryption at rest: Sensitive personal data fields — including identity document copies and financial records — are encrypted in the database using AES-256 encryption.
• Access controls: Access to personal data systems is restricted to authorised aq111 personnel on a need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication (MFA) for administrative access.
• Intrusion detection: Automated systems monitor server and network activity for signs of unauthorised access, brute-force attempts, and unusual data access patterns. Alerts are investigated by the security team within defined response time targets.
• Regular security audits: aq111 conducts periodic penetration testing and vulnerability assessments to identify and address security weaknesses before they can be exploited.

Organisational Security Measures

• All aq111 staff with access to personal data are required to complete data protection training upon onboarding and annually thereafter.
• Data breach response procedures are maintained and tested regularly. In the event of a data breach that poses a risk to your rights and freedoms, aq111 will notify affected players without undue delay.
• Third-party vendors are assessed for security compliance before being granted access to any aq111 data systems.

As a player on the aq111 platform, you hold a number of rights with respect to the personal data we hold about you. aq111 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered account username and email address for identity verification purposes.

aq111 will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it. Requests are processed free of charge unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.

aq111 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and contractual obligations. The table below summarises our standard retention periods by data category.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or court order, aq111 will retain only the minimum data necessary for that specific purpose and will delete it as soon as the matter is resolved.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aq111 handles your personal data, please reach out to the aq111 support team using the contact details below. We are committed to resolving all privacy-related enquiries fairly and transparently.

How to Contact Us

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request" for fastest routing.
• Live Chat: Available 24/7 on every page of the aq111 platform. Our live chat agents can handle general privacy questions and escalate data rights requests to the appropriate team.
• Response time: aq111 aims to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 7 business days for general queries, or within 30 days for formal data rights requests.

Changes to This Privacy Policy

aq111 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via email to the address on file or via a prominent notice within the platform. The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy regularly to stay informed about how aq111 protects your data.

Your continued use of the aq111 platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you disagree with any changes to this Privacy Policy, you should cease using the platform and may request account closure by contacting support.