Responsible Gaming at aq111

aq111 believes that gambling is a legitimate and enjoyable leisure activity when approached responsibly. For the vast majority of players in Bangladesh, a session on our platform — whether that is spinning the slots, watching a live dealer roulette wheel, or following a cricket match on our sportsbook — is a fun, controlled experience with a defined entertainment budget. We want to keep it that way for every single player on our platform.

At the same time, aq111 acknowledges that for a small proportion of players, gambling can stop being fun and start becoming a compulsion. Problem gambling can affect financial stability, relationships, and mental health. aq111 takes this reality seriously and has invested significantly in responsible gaming infrastructure, staff training, and player monitoring tools designed to identify and support at-risk players before harm escalates.

Our responsible gaming programme is built around four core principles:

• Prevention: Age verification, identity checks, and account monitoring to identify vulnerability early.
• Player control: Easy-to-use tools that let every player set their own limits and take breaks without friction.
• Intervention: Proactive outreach to players whose behavioural data suggests problem gambling patterns.
• Support: Clear pathways to professional help, both through aq111's own team and through external organisations.

aq111 operates a strict 18+ policy with no exceptions. Players must be at least 18 years of age to register an account, make any deposit, or participate in any game or betting activity on the platform. This is a non-negotiable condition of using aq111, and it is enforced rigorously through our identity verification process.

How We Verify Age

During the KYC (Know Your Customer) process, players are required to submit one or more of the following documents to confirm they are 18 or older:

• Bangladesh National Identification Card (NID) issued by the Election Commission
• Valid passport (biographical page showing date of birth)
• Driving licence (front and back) issued by BRTA

Until age verification is successfully completed, withdrawal limits may apply. aq111 reserves the right to withhold withdrawals pending satisfactory identity and age verification documentation.

Protecting Minors

If you share a device with younger family members, we strongly recommend enabling parental controls or browser-level content filtering to prevent minors from accessing gambling websites, including aq111. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in operating system parental controls can help restrict access. aq111 accepts no liability for underage access arising from an account holder's failure to secure their device or account credentials.

One of the most effective ways to keep your gambling within a comfortable budget is to set a deposit limit on your aq111 account. Deposit limits cap the total amount you can add to your account over a defined time period, regardless of your chosen payment method — whether that is bKash, Nagad, Rocket, Upay, or a bank transfer.

Types of Deposit Limits Available

• Daily deposit limit: Sets the maximum BDT amount you can deposit within a rolling 24-hour period.
• Weekly deposit limit: Sets the maximum BDT amount you can deposit within a rolling 7-day period.
• Monthly deposit limit: Sets the maximum BDT amount you can deposit within a rolling 30-day calendar period.

How to Set or Change a Limit

Log in to your aq111 account and navigate to the Responsible Gaming section within your account settings. From there, you can set, reduce, or request an increase to your deposit limits. Please note the following rules that apply to all limit changes:

• Decreasing a limit takes effect immediately. If you set your daily limit to ৳5,000, that cap applies from the moment you save the change.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider and prevents impulsive decisions made during a loss-chasing episode.
• Removing a limit entirely is treated the same as an increase and is subject to the same 7-day cooling-off period.

Sometimes all a player needs is a short, structured break from gambling. aq111's time-out feature gives you a straightforward way to pause your account for a set period without permanently closing it. During a time-out, your account is suspended: you cannot log in, make deposits, place bets, or access any games. Any pending withdrawals will continue to be processed normally.

Available Time-Out Durations

• 24-hour time-out: A brief pause — useful after an emotionally charged session or a streak of losses.
• 7-day time-out: A week-long break to reset your perspective and assess your gambling habits.
• 30-day time-out: A month-long suspension for players who want a more meaningful cooling-off period without committing to full self-exclusion.

Time-out periods cannot be shortened or cancelled once activated. This is a deliberate design choice: the purpose of the time-out is to remove the temptation to return prematurely, so aq111 does not offer an override mechanism. Once the time-out period expires, your account is automatically reactivated and you may log in as normal.

Reality Check Session Reminders

In addition to time-out features, aq111 offers in-session reality check reminders. You can configure these to appear at regular intervals — every 30 minutes, 60 minutes, or 90 minutes — while you are playing. Each reminder displays:

• Total time elapsed in the current session
• Net position for the session (total wagered vs. total returned)
• A prompt asking whether you wish to continue playing or end the session

Reality check reminders are available in your account settings under the Responsible Gaming panel and can be enabled or adjusted at any time.

Self-exclusion is the most comprehensive account suspension tool available at aq111. It is designed for players who recognise that their gambling has become a problem and who want a firm, enforceable barrier between themselves and the platform for an extended period. Self-exclusion is a serious step, and aq111 treats it as such.

What Happens During Self-Exclusion

Once a self-exclusion request is confirmed, the following actions are taken immediately:

• Your account is locked and you cannot log in for the duration of the exclusion period.
• All pending deposits are declined. Any balance remaining in your account at the time of exclusion will be made available for withdrawal.
• All marketing communications are suppressed for the duration of the exclusion.
• Your account is flagged in aq111's system so that customer support agents are aware of your excluded status and do not attempt to re-engage you commercially.

Problem gambling does not always look the same for every person. It can develop gradually and is often difficult to recognise in oneself. The following patterns are commonly associated with gambling that has moved beyond healthy entertainment and into harmful territory. If any of these resonate with your recent experience, it may be time to use aq111's responsible gaming tools or reach out for professional support.

Common Behavioural Warning Signs

• Spending more time or money gambling than you originally intended, session after session.
• Chasing losses — continuing to gamble to try to recover money that has already been lost.
• Gambling with money that was set aside for essential expenses such as rent, food, transport, or bills.
• Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce how much you gamble.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Using gambling as a way to escape stress, anxiety, depression, loneliness, or other emotional difficulties.
• Failed attempts to cut down or stop gambling, despite a genuine desire to do so.
• Neglecting work, studies, family responsibilities, or personal health due to gambling activity.
• Feeling a persistent preoccupation with gambling — planning your next session, reliving past wins, or calculating how to get more funds to play with.

Use the questions below to honestly assess your current relationship with gambling. Answer each question in your own mind as truthfully as possible. If you answer "yes" to three or more of these questions, we strongly encourage you to use aq111's self-exclusion tools and to seek support from a professional gambling counselling service.

aq111 provides direct responsible gaming support through its customer service team, but we also recognise that some players benefit most from independent, professional counselling services. The following resources are available for players in Bangladesh and internationally who are seeking help with problem gambling or related mental health concerns. All contact details below are for general guidance only and are provided as plain text — please look up current contact information directly from each organisation's official channels.

If you are in immediate financial distress due to gambling losses, we also recommend contacting your bank or mobile banking provider (bKash, Nagad, Rocket) to discuss whether temporary spend limits or account restrictions can be placed on your financial accounts to provide an additional layer of protection while you seek help.

aq111 is committed to working collaboratively with players, families, and support organisations to reduce gambling-related harm. If a family member or friend is concerned about your gambling, or if you are concerned about someone else's gambling behaviour on their behalf, please do not hesitate to contact our support team in confidence. We treat all such enquiries with care and discretion.